FAQs
ÂÂFor Guests
You will receive an email confirmation shortly after completing your booking with Welhome.Â
Yes, contact Welhome’s customer service team to make changes, subject to availability and booking policies.Â
Property and Stay
Check-in is at 3:00 PM, and check-out is at 11:00 AM.Â
Contact Welhome’s customer service for assistance with finding alternative accommodation or to check for any last-minute availability.Â
You can request a copy of your invoice or receipt by contacting Welhome’s customer service.Â
Pets are not allowed at Welhome properties unless specified in the property listing.Â
You can request early luggage storage by contacting Welhome’s customer service in advance.Â
You can request a baby cot, subject to availability. Please get in touch with Welhome’s customer service to arrange this.Â
No, but you can request luggage storage by contacting Welhome’s customer service in advance.Â
Payment and Cancellation
As with any other online booking platform, Welhome requires payment when booking to secure your reservation.Â
Welhome accepts credit cards, debit cards, and other online payment methods.Â
No, all payments are made at the time of booking unless otherwise specified.Â
Refunds depend on the cancellation policy of the specific property booked. Please refer to the property’s cancellation terms at the time of booking.Â
The security deposit is typically refunded within 7-14 days after check-out, if paid online. And given back on the day of checkout if paid in cash; provided no damages or outstanding charges exist.Â
For Host
Listing your property as a holiday home rental can provide several benefits:Â
- Additional Income: Earn extra income by renting your property to travelers.Â
- Flexibility: Rent out your property only when you choose, allowing for personal use.Â
- Exposure: Gain visibility through Welhome’s platform, reaching a broad audience of potential guests.Â
- Professional Management: Benefit from professional property management services, including guest communication and cleaning.Â
To get started with listing your property for holiday home rental, contact our business development team on hello@wel-home.com. Â
Property Listing & Management
Welhome collects security deposits during booking and holds them until after check-out. The deposit is refunded, provided no damages or outstanding charges exist.Â
Yes, you can list multiple properties on Welhome. Each property must be registered and listed individually.Â
Ensure your property has:Â
- Smoke and Carbon Monoxide DetectorsÂ
- Fire ExtinguishersÂ
- First Aid KitsÂ
- Secure Locks on Doors and WindowsÂ
- Clear Emergency Contact Information and Evacuation RoutesÂ
Yes, Welhome offers insurance protection options to cover potential liabilities. Contact Welhome for specific details on the insurance coverage available.Â
Fees may include a listing fee, a service fee per booking, and additional optional services like professional cleaning or property management. Specific fee details can be found on Welhome’s website or by contacting customer service.Â
We market your property through:Â
- Our Platform and WebsiteÂ
- Social Media ChannelsÂ
- Email Marketing CampaignsÂ
- Partnerships With Travel Websites and AgenciesÂ
- Search Engine Optimization to Improve VisibilityÂ
Yes, Welhome partners with all major rental platforms to increase the visibility of your listing and attract more potential guests. These include Airbnb, Booking.com, Expedia, and Agoda to name a few.Â
You can set minimum night stays and rates for your rental property through Welhome’s listing management system.Â
WelHome Services
Welhome charges a flat percentage fee with no hidden costs or additional service fees. Contact our team for more details. Â
Yes, Welhome manages bookings and guest communication, including handling inquiries, confirmations, and any issues that arise during the stay.Â
Welhome screens guests through identity verification, reviewing guest profiles, and checking past reviews from other hosts. This process helps ensure that guests are reliable and trustworthy.Â
If something is damaged during a stay, the guest’s security deposit typically covers the cost of repairs or replacements. Welhome will assist in documenting the damage and facilitating the claim process to ensure you are compensated.Â
